Quality Assurance from Network Hardware Resale

Network Hardware Resale procurement and refurbishment services meet industry's most stringent quality standards

NHR's quality management system (QMS) is designed to provide our customers with world-class networking solutions. NHR holds both ISO 9001:2008 and TL 9000 certifications for its North American and European locations*. NHR is among an elite class of networking equipment providers that have achieved this level of quality control.

TL 9000 Quality Management
TL 9000 defines the telecommunications quality management system requirements for the design, development, production, delivery, installation and maintenance of products and services. To qualify for this rigorous certification, NHR provided full documentation of its quality control procedures and must submit detailed service level metrics every month to QuEST.

Commitment to Continuous Improvement
NHR has been selected as a member of the QuEST Forum, the organization of telecommunication industry leaders that authors and implements a variety of industry standardization procedures, including TL 9000.


*NHR has earned TL 9000 and ISO 9001:2008 certifications in five locations and one product category. Certification Number TL12848

TL9000 Certificate Number: TL12848


ISO 9001:2008 Certified

NHR Quality

NHR has led the secondary market for more than 20 years by offering our customers trusted, reliable, and knowledgeable resources for high quality networking solutions from Cisco, Juniper and Foundry. Our customers rely on us year after year because we continuously demonstrate integrity with every product, support call, sale and consultation.

NHR guarantees the highest-quality product. NHR technicians rigorously inspect and test every piece of pre-owned network equipment sold. NHR's state-of-the-art test lab is staffed by Cisco-certified technicians and equipped to test every port at full load. Find out more about NHR's quality assurance processes.

NHR offers its customers peace-of-mind with a lifetime warranty on all pre-owned equipment. Advanced replacement and access to technical support from CCIE- and CCNA- certified technicians are included at no additional cost.

NHR is the most knowledgeable resource in the secondary market, providing expert support before and after purchase. NHR account executives are required to earn Cisco Sales Expert (CSE) certification, and NHR's Cisco-certified technical support staff includes CCIE- and CCNA-certified technicians.

NHR believes that we are only as good as our ability to deliver world-class service. That's why we are constantly looking for ways to better serve our customers before and after the sale. We continue to introduce value-added programs and services in step with ever-changing technology needs, including equipment buy-back programs, hardware maintenance and technical support services and leasing options. To learn more about these services, contact a sales representative today.