NHR Technical Support

Technical Support Service Options

From pre-sales consultation to 24x7 technical support, NHR's network support professionals are Cisco-certified and have the hands-on experience to quickly troubleshoot "real world" problems

Basic Support, Free with Every Purchase

• Provided as part of NHR's limited lifetime warranty
• Technical support available during normal business hours from regional support centers
• Support includes answers to installation questions and basic troubleshooting
• Cisco-certified technicians
• Typical response within 24 hours

NetSure Enhanced Support

• Provided as part of NetSure maintenance service contract
• Technical support available 24x7
• Cisco-certified technicians
• Support includes full, phone-based installation assistance, comprehensive troubleshooting, configuration review, and advanced replacement authorization.
• Rapid response and resolution, day or night
• Flexible support contracts to meet your needs

Pay-per-use technical support options are also available

Contact NHR Technical Support

• Telephone support
  • North American customers: 800.301.9850
  • International customers: 
    +1 805.690.3159

Opening a Support Case

When you contact NHR technical support, please be prepared to provide the following information:

• Your name
• Company name
• Phone number
• E-mail address and/or IM
• Hardware serial number
• NetSure contract number
  (if applicable)
• Description of problem

If you are a NetSure customer you can also open your own support case through the NetSure Portal.

Product Returns (RMA)
To request help with product returns, please call or email your NHR sales representative.