24x7 Global Support + Lifetime Warranty on Hardware = The NHR Advantage

Global Support 24x7
Based in the U.S., the Netherlands and Singapore, our certified technical support engineering teams are available 24x7 to support your network and data center needs. Coupled with fulfillment centers staging inventory in every major time zone and within next business day delivery to every major city, NHR's integrated global supply and support value chain offers the 24x7 service and support to keep your network up and running.

Expert Support and Personalized Service
Our global technical support engineering teams offer a rare industry balance of hands-on experience and helpful customer service. Backed by ISO 9001:2008 and TL 9000 certified quality management systems and hands-on network experience, our Cisco-certified engineering teams offer personalized support to solve your most complex (and simple) network issues step-by-step from order and delivery to ongoing management.

Solution Support from Design to Deployment
Solution design can be as important to your buying decision as price and availability. NHR technical engineering teams offer complete design-through-deployment solution support for your most complex network configurations.

Lifetime Warranty
NHR offers a lifetime warranty on all pre-owned OEM branded equipment and all new NHR branded equipment. If you experience an equipment failure within the first year after purchase, our expert technical engineering support teams will either solve your problem over the phone or send you an advanced replacement. No waiting until you return the original unit; no waiting for repair. After the first year, if you experience an equipment failure, you can send the equipment back to NHR, and we will repair or replace the equipment with the exact model or a model with the same functionality within 10 days of receipt.

Advanced Replacement Advantage
NHR understands that networks are mission-critical for any business, and our warranty is designed with uptime in mind. If you experience an equipment failure that cannot be resolved by our TAC team, NHR will immediately provide a replacement. No waiting until you return the original unit; no waiting for repair. A replacement can be on-site and installed before the original unit has left your location.

NetSure® – The Smart Alternative to Cisco SMARTnet®
NetSure® is our hardware maintenance and support solution, offering comprehensive coverage for current- and multi-generation (EoS and EoL) hardware at 50%-90% off OEM prices.

NetSure® enables you to save on hardware maintenance and support, extend your equipment life, and protect your edge without sacrificing rapid-response service and support. Read more.

Global Service & Support