Compare NetSure® Options

NetSure® - The Smart Alternative to Cisco SMARTnet®

NetSure offers flexible, full coverage that is customized for your networking needs. Offering comprehensive contract options and modular pricing structures, NetSure enables you to build a network maintenance and support solution that best fits your budget and network requirements.

All options of NetSure provide complete hardware maintenance and support solutions with advanced hardware replacement, 24x7 technical support by Cisco-certified network technicians, and access to the NetSure Portal. Backed by our global Network Operations Centers (NOCs), Spirent® test centers, and global logistics capabilities, NetSure allows you to protect your entire network leaving nothing to chance.

NetSure NBD
NetSure NBD provides complete hardware maintenance and support with next-business-day advanced hardware replacement, 24x7 technical support, and access to the NetSure Portal. Due to customs and other logistics considerations, hardware located in some countries will take longer than next business day.

NetSure 4HR
NetSure 4HR provides even faster advanced hardware replacement for your critical network equipment. NetSure 4HR provides 4 hour advanced hardware replacement, 24x7 technical support, and access to the NetSure Portal. NetSure 4HR is available in select locations which we are continually expanding. Click here to see a current list of NetSure 4HR depots.

NetSure Spare
NetSure Spare provides the fastest replacement possible by providing an onsite spare.  This model provides quicker response time than the standard 2 and 4 hour options provided by other maintenance providers.  The spare unit is available fully tested and ready to go at your facility with the NetSure support team standing by to provide technical support if needed.

NetSure Field Support
NetSure Onsite Field Support ensures that a certified engineer will arrive at your location to install the advanced hardware replacement onsite. Coupled with NHR's global footprint and being available to all SLAs, Field Support provides a one source solution tailored to your requirements.

  • Field Support provides a CCNA level engineer
  • Engineer will install the replacement device
  • Field support available with all NetSure SLAs
  • Global support
  • Ideal for customers who have limited technical personnel, have a network distributed over remote offices or require 24 hour support

NetSure Monitoring
NetSure Monitoring offers a single, integrated solution combining 24x7 network monitoring with NetSure's 24x7 technical support & advanced hardware replacement. NetSure + Monitoring provides the continuous network monitoring, proactive provisioning, and rapid incident response to effectively manage and maintain premium performance levels.

 

 

NetSure® NBD

NetSure® 4HR

NetSure® Spare

Compare to SMARTnet® 

Same advanced hardware replacement delivery time and better access (24x7) to advanced hardware replacement support than SMARTnet 8x5xNBD (SNT) at a lower cost

Equal in technical support availability and advanced replacement delivery time to SMARTnet 24x7x4 (SNTP) at a lower cost

Faster advanced hardware replacement option than SMARTnet's fastest 24x7x2 (S2P) at a lower cost

Advanced
Hardware Replacement 

Guaranteed next-business-day delivery

Guaranteed 4-hour delivery

A spare is onsite at your location and is available immediately

Inventory Location 

NetSure inventory is held at one of NHR's 3 global distribution centers (Santa Barbara, Amsterdam and Singapore)

NetSure inventory is held at a location within 100 miles of your location

NetSure inventory resides at your location

Technical Support Access 

24x7

24x7

24x7

NHR NetSure Portal for contract management and online trouble tickets 

Yes

Yes

Yes

Field Support 

Optional

Optional

Optional

Network Monitoring: 24x7x365 network monitoring, proactive provisioning, and rapid incident response 

Optional

Optional

Optional

Shipping Costs 

NHR pays for freight both ways, and applicable duties/taxes

NHR pays for freight both ways, and applicable duties/taxes

NHR pays for freight both ways, and applicable duties/taxes