Debunking Myths about Buying Pre-Owned, Refurbished or Used Network Equipment

Debunking Myths about Used Networking Equipment

The Secondary Market = The Gray Market
In reality, the two markets should not be painted with the same brush. In fact, most reputable sellers of pre-owned equipment have more stringent practices in place to detect black market or counterfeit goods than most OEMs and VARs/distributors. Product packaging is not a reliable way to judge authenticity, which is why the best secondary marketers conduct extensive tests on all equipment resold to prove legitimacy. In addition to setting high standards, top providers in the secondary market are working closely with law enforcement to eradicate the counterfeit equipment problem.

Used Equipment is Abused Equipment
Reputable marketers of pre-owned equipment do not sell their goods “as is.” All offerings are fully refurbished to ensure they are as close to original condition and performance as possible. Buyers should only deal with alternate equipment sources that have a proven track record for longevity, financial stability and outstanding business practices.

The Equipment You Need is only Available New
More pre-owned equipment is available than ever before. Top providers in the secondary market maintain extensive inventories of the most popular networking equipment. This means the vast majority of requests can be filled on the spot. If not, these providers have extensive contacts, enabling them to fulfill requests within days. In contrast, it often takes weeks or months to secure new equipment from manufacturers.

Third-Party Components = Inferior Products
A third-party component is not necessarily an inferior replacement. For example, Cisco buys its memory from NEC, Samsung and other “third parties” rather than manufacture those products. The memory does not carry a Cisco logo, even when they resell it, so identical items are available directly from the memory manufacturer. Purchasing accessories like memory directly from the “third party” source may reduce costs as much as 80 percent. A knowledgeable secondary market provider helps identify these savings opportunities while ensuring all “third party” components are, in fact, high quality equipment.

Used Equipment Comes With No Warranty
In 2004, NHR introduced the industry’s first standard, one-year overnight replacement warranty on every equipment purchase. Since then, many other players in the secondary have followed suit, surpassing the warranties offered by many OEMs.

Starting in 2012, NHR now offers a lifetime warranty on all pre-owned OEM branded equipment and all new NHR branded equipment.  If you experience an equipment failure within the first year after purchase, our expert technical engineering support teams will either solve your problem over the phone or send you an advanced replacement.  No waiting until you return the original unit; no waiting for repair.  After the first year, if you experience an equipment failure you can send the equipment back to NHR and we will repair or replace the equipment with the exact model or a model with the same functionality within 10 days of receipt.

Advanced Replacement Advantage
NHR understands that networks are mission critical for any business, and our warranty is designed with uptime in mind. If you experience an equipment failure that cannot be resolved by our TAC team, NHR will immediately provide a replacement. No waiting until you return the original unit; no waiting for repair. A replacement can be on-site and installed before the original unit has left your location.

Technical Support is Not Available
Leading suppliers of pre-owned equipment offer both pre- and post-sale technical support from certified technicians. In most cases, these experts test up to 100 pieces of networking gear each day, giving them more real-world experience than even most OEM technical support specialists.