NHR Services & Support

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Services

NetSure® is our hardware maintenance and support product that provides 24x7 global technical support and advanced hardware replacement. NetSure® supports current generation products, as well as legacy products that Cisco will no longer cover, saving you significant costs on maintenance, delaying costly network upgrades and extending the life of your network.

LifeScan is an in-depth assessment of your network that identifies growth projections, OEM support terminations, and areas to improve operational costs. LifeScan creates a customized network support blueprint that pinpoints challenges and offers actionable recommendations for hardware, support, and maintenance improvements.

Network Monitoring is our managed network monitoring service that constantly monitors your network for slow or failing components. Service includes:

  • Performance Monitoring
  • Proactive Provisioning
  • Incident Management
  • Configuration Management

Professional Services comprise NHR's consulting services for a wide range of customer requests including:

  • Network Design and Implementation
  • Routing/Switching Configuration, and troubleshooting
  • Security (PIX/ASA) Design and Configuration
  • Voice (CCME, Call Manager) design and implementation
  • MPLS,L2TPv3 (layer 2 VPN tunneling)

Asset Recovery is a fast, easy way to get maximum value for your outdated or surplus technology assets. A trusted worldwide provider of network hardware, NHR takes the risk and hassle out of recovering value from used routers, switches, access servers and IP telephony products.

Read the IDC report reviewing NetSure 4HR.

Support

Lifetime Warranty - NHR offers a lifetime warranty on all pre-owned OEM branded equipment and all new NHR branded equipment including a full year of advanced replacement protection.

Technical Support - From pre-sales consultation to 24x7 technical support, NHR's network support professionals are Cisco-certified and have the hands-on experience to quickly troubleshoot "real world" problems.

Quality Assurance - With unparalleled process controls and expert product knowledge guiding Network Hardware Resale's TL 9000-certified quality management system, NHR customers can rely on receiving authentic equipment that performs like new in production networks.

NetSure Maintenance