NetSure® 24x7 Technical Support

If you are a NetSure customer and need technical assistance,
please open your own support case through the NetSure Portal.


Direct Access to In-House Network Experts

As a NetSure® customer, you have 24x7 direct phone and online access to our Cisco-certified engineering support teams for assistance with configurations, troubleshooting and equipment installation.

Our NetSure® technical support engineers are equivalent to tier 3 support at other organizations which eliminates the painful escalation process to get to an engineer that can help you address your issue. Our goal is to resolve your issue and get your network back online as quick as possible. We know our customers have already performed the basic troubleshooting steps so we are ready to dive straight to your questions and issues and if necessary approve shipment of the advanced replacement right away.

Based in the U.S., the Netherlands and Singapore, our engineering teams encompass a rare industry balance of hands-on network experience and helpful customer service committed to your network protection.

NetSure® network service and support programs offer exceptional tech support services 24 hours a day 7 days a week.

NetSure® customers compare* their NetSure experience to SMARTnet®:

NetSure versus SMARTnet

Legend*NHR Customers were asked to rate satisfaction on a scale
from 1 to 5 (1 being poor and 5 being excellent).

Source: Network Hardware Resale Customer Satisfaction Survey - September, 2013