NetSure® Maintenance Program – 24x7 Support and Guaranteed Network Hardware Replacement

NetSure® - The Smart Alternative to Cisco SMARTnet®

NetSure® offers a complete third-party maintenance solution customized to your network and budget needs. Save as much as 50-90% on network hardware maintenance and data center support without compromising reliable network protection.

In an environment where IT managers are constantly challenged to manage network performance, mitigate risks, and manage costs, NetSure® offers a complete network coverage solution to maximize network performance, extend equipment life, and reduce cost without increasing risk. NetSure® offers a customized and financially manageable solution for firms straining to meet network and budget requirements.

Backed by global distribution centers that can reach every major market in 24 hours, forward stocking locations for 4-hour replacement, and an expert technical team with 15+ years of network root cause analysis, NetSure® guarantees 24x7 global technical support, and advanced hardware replacement (options include next-business-day, 4-hour, onsite spare, and field support).


  • Network hardware and data center maintenance and support savings of 50%-90% versus Cisco SMARTnet®
  • Advanced hardware replacement options (next-business-day, 4-hour, onsite spare, and field support)
  • 24x7 global technical support
  • Cisco-certified technicians with hands-on network experience
  • Multi-generation hardware support, including hardware declared to be at end-of-life (EoL) by the manufacturer
  • Access to the NetSure Portal — a web-based portal that gives our customers the ability to view all NetSure contracts, upload and manage other vendors' support contracts, determine which support contract a specific piece of equipment is covered under, and create and view service tickets
  • Flexible contracts and terms

Extend End-of-Life
Manufacturers often announce product end-of-life (EoL) long before equipment upgrade or replacement is necessary. NetSure's full support of current and previous generation equipment (for as long as you own it) puts the control of your network refreshes and upgrades back in your hands—saving you significant costs on Cisco maintenance and extending the life of your network.
Read more about the Cisco EoL process.

Protect Your Edge
High costs of traditional OEM maintenance force many organizations to focus resources only on the core, leaving edge routers and remote offices vulnerable. NetSure® offers a flexible alternative third-party maintenance solution to protect your edge while maintaining OEM core network coverage. NetSure’s affordable pricing, global technical support, and quick delivery time allows you to protect your entire network, leaving nothing to chance.

Access In-House Global Network Experts
Our technical support engineering teams based in the U.S., the Netherlands and Singapore encompass a rare industry balance of expertise and service. Our 15+ years of root cause analysis and resolution identification provide an accurate benchmark, predictive key performance metrics and trend modeling (including mean time-to-failure and early failure predictors). Backed by ISO 9001:2008- and TL 9000-certified QMS and hands-on network experience, our Cisco-certified engineers offer personalized support 24x7 for your routers, switches, access servers, security hardware, wireless devices, IP telephony and optical hardware.
Read more about NetSure® Technical Support.

Customize your Coverage
NetSure® offers flexible, full coverage customized for your networking needs. Offering comprehensive contract options and modular pricing structures, NetSure® enables you to build a network maintenance plan that best fits your budget and network.

NetSure® + Monitoring
NetSure® + Monitoring offers a single, integrated solution combining 24x7 network monitoring with NetSure’s 24x7 technical support & advanced hardware replacement. NetSure® + Monitoring provides the continuous network monitoring, proactive provisioning, and rapid incident response to effectively manage and maintain premium performance levels.
Read more about NHR Network Monitoring.



NetSure Maintenance